Here you will find information about assistance for boarding and disembarking, as well as travelling with a companion and about wheelchair space aboard.
If you require assistance throughout your journey, you should bring a companion. For assistance with boarding, disembarking, and within the station area, you can contact our Customer Service or Bane NOR’s customer center.
A travel companion is someone qualified to escort you during your trip. A companion for the deafblind that brings along a valid ID (green card) from the Norwegian “Kompetansesenteret for døvblinde” can travel for free.
Companions with a valid certificate are entitled to a discount when purchasing a ticket. These tickets are labelled as “senior” (“honnør” in Norwegian). This means that companions can purchase a “senior” ticket and must bring their valid companion certificate to present together with the ticket.
Spouses and registered partners who travel together with someone who is entitled to a “senior” discount, may also purchase a senior ticket. This does however not apply for couples living together without being registered as partners or spouses.
If you need assistance at the station before boarding and after disembarking, you can request this by:
- Sending an email to Bane NOR.
- Calling Bane NOR (+47 477 70 098) or the Entur customer center (+47 61 27 90 88).
Assistance at the station must be booked no later than 24 hours before departure. The assistance service is free of charge and is offered at several stations. See Entur’s website for an updated list and contact information for the assistance service.
On some trains, there is a wheelchair lift for boarding, which our onboard staff will assist you with.
Wheel chair space on board
Please contact SJ Norge’s Customer Service if you need a wheel chair space while travelling with us. This is to ensure that there is available space aboard. There is a designated area for wheelchairs aboard all of our trains.
- The maximum size of the wheelchair is 70 cm in width and 120 cm in length, in accordance with international standards.
- The wheelchair must not exceed a maximum weight of 350 kilos including the user.
When these requirements are met, the wheelchair can be secured during transport, and the user will have access to accessible toilets, ramps, and lifts where available.
On our night trains, there is also a dedicated sleeper compartment adapted for wheelchairs. This can be reserved by contacting our Customer Service.