Depending on the type of ticket you have, you may be eligible for a refund if you cancel. In the event of cancellations and delays, you may also be entitled to a refund and compensation.
CONDITIONS FOR A REFUND
Would you like to cancel your ticket and receive a refund? Your eligibility for a refund depends on the type of ticket you hold.
The conditions for a refund depend on the conditions of the ticket.
The ticket types Standard Non-Flexible, Premium Non-Flexible, and Premium Pluss Non-Flexible cannot be rebooked, changed, or refunded.
If you have purchased a Flexible ticket in one of the categories Standard, Premium, Premium Pluss, or “Sove” (night compartment), the ticket may be cancelled with a full refund up to 24 hours before departure.
If the ticket is cancelled later than 24 hours before departure, you will also receive a full refund, subject to a fee of NOK 100,-. Journeys that have already commenced are non-refundable.
Season tickets that you can no longer use or no longer wish to use may be refunded subject to a fee of NOK 100,-.
The refund amount is calculated from the day you request it. The ticket cannot be used after a refund has been requested.
We use the following basis for calculating refunds for season tickets:
- 7-day ticket: You will receive a refund for the number of remaining days.
- 30-day ticket: You will receive a refund for the number of remaining days.
- 365-day ticket: You will receive a refund for the number of remaining days out of the 300 days you have paid for, not for the full 365 days for which the ticket is valid.
If SJ NORD needs to change your ticket type due to an unforeseen event, you are entitled to a refund of the difference.
The refund will be the amount you paid for your original ticket minus the price of the seat you have been reassigned to.
IN CASE OF DELAY / CANCELLATION
As a passenger, you are entitled to a discount in the event of significant delays or if your train is cancelled without alternative transport.
The following routes apply to long-distance trains:
- F6 Dovre Line: Between Oslo and Trondheim.
- F7 Nordland Line: Between Trondheim and Bodø.
Passengers who are delayed upon arrival at their destination station may claim a refund of 50% of the ticket price for delays exceeding 60 minutes on SJ NORD’s long-distance trains.
If the train service is cancelled and replaced by a bus, you are not entitled to a refund. However, if the train is cancelled without alternative transport, you are entitled to a full refund of the ticket price.
The following routes apply to regional trains:
- R60 Røros Line: Between Trondheim and Røros or between Røros and Hamar.
- R65 Rauma Line: Between Dombås and Åndalsnes.
- R70 Trøndelag Line: Between Støren and Steinkjer.
- R75 Meråker Line: Between Trondheim S and Storlien.
For regional train journeys, you may apply for a refund in the event of delays exceeding 30 minutes. In such cases, 50% of the ticket price will be refunded.
If the delay was communicated to you when you purchased your ticket, a refund cannot be claimed.
You can also claim reimbursement for any expenses caused by the delay, such as meals, accommodation, or transportation to your arrival station or the next leg of your journey if we offer a connection guarantee.
We offer a connection guarantee for journeys where a single through ticket has been purchased for travel involving a train-to-train transfer, including transfers to trains operated by Vy.
This does not apply to transfers between SJ and Go-Ahead, or to transfers to buses on our TogBuss routes.
If you miss a connecting train or bus listed on your ticket, you will be accommodated on the next departure at no additional cost.
For journeys involving transfers between SJ and Go-Ahead, a minimum transfer time of 60 minutes must be allowed for you to be eligible for a refund or compensation in the event of a delay.
RESERVATIONS
Refunds are not available in the following situations:
- If your train arrives late but you still manage to catch your connecting service.
- If you miss a connection where the transfer time is less than 60 minutes. The only exception is missed connections with TogBuss (TrainBus) purchased on a single ticket.
- If delays or cancellations are caused by events beyond SJ Norge’s or Bane NOR’s control, such as extreme weather, natural disasters, strikes, or lockouts.
How do I request a refund?
If you are entitled to refunds and compensation, you will need to present proof of the delay.
Additionally also a written document describing the course of events. The request shall be presented no later than 3 months after the event took place.
SJ Norge commits itself to pay valid refunds no later than 20 days after the refund was received.
Our lines See all
Between Oslo and Trondheim over the Dovre mountain
From Trondheim to Bodø via Helgeland and Salten
From Trondheim to Hamar via historical Røros
One of the most beautiful train lines in the world
Regional train between Bodø, Fauske and Rognan
From Trøndelag to the cities of Östersund and Åre in Sweden
Travel within the beautiful region of Trøndelag.