Help and contact

SJ / Help and contact
Help and contact

Customer Service

We are here to assist you with changes and cancellations, as well as to answer questions you might have about your journey. Our customer service has good knowledge of the railway network and other types of public transport in Norway.

You can contact us via:

  • Chat: click on the chat bubble on our website
  • Phone: (+47) 61 25 22 00
  • E-mail[email protected]

Our opening hours

  • Mondays to Fridays: 07:00 – 23:00
  • Saturdays: 08:00 – 21:00
  • Sundays: 09:00 – 23:00

Please note that the opening hours during holidays and vacations might differ from the ordinary opening hours.

Ticket sale and help at the train stations

Most train stations in Norway have no working staff. At the largest train stations on SJ Norge’s routes however, there is staff working for Entur. They will assist you with ticket purchases and answer any questions you might have. The staff at Entur is very knowledgeable about train transportation and other forms of public transportation in Norway.

Train stations where you will find staff:

  • Oslo S
  • Oslo Airport – Gardermoen
  • Trondheim S

If you are at a station without staff, please call Customer Service at: (+47) 61 25 22 00.

Universal accessibility

SJ Norge aims to provide universal accessibility for all our users following the AA standard in Web Content Accessibility Guidelines (WCAG 2.1.).

Should you notice any breaches in our content, we ask you to inform us at [email protected] so that we can correct any discrepancies.

Group reservations

Groups consisting of 10 people or more may book by contacting us at: [email protected].

The opening hours for group travels are:

  • Mondays to Fridays: 8.30 – 16.00
  • Saturdays, Sundays and holidays: closed

For media

Attending phone for media inquiries: (+47) 815 50 955

For media inquiries please contact our chief of information Hilde Lyng at [email protected]

Visit address
Trondheim Central Station
Sjøgangen 6, 4th floor, 7010 Trondheim

Mail address
Sjøgangen 4, 4. etasje, 7010 Trondheim
Org. nr 917 58 77 28

Lost and found

SJ Norge uses Entur’s service for lost and found. If you have any inquiries regarding lost property, please contact Entur directly by clicking here.

Help and contact